faq
APSE Tours – Frequently Asked Questions Below, you’ll find answers to the most common questions about our tours, transfers, and booking policies.
1. Super Early Bird Ski Tours
Q: When does the Super Early Bird offer begin?
A: The promotion starts at the end of February 2026. Guests may upgrade to front-row seats. However, please note that no refunds apply. Groups receive a 12% discount. For assistance, email our team at booking@apsetours.com.
2. Deposits & Payments for Ski Tours
Q: What deposit is required?
A: A refundable deposit of $200 per room is required to secure your booking. The remaining balance must be paid at least 15 days before departure.
Fare & Itinerary Notice:
APSE Tours may adjust the itinerary if required by conditions outside our control. Weather expectations are not grounds for refunds.
3. Extra Ski Hire
Q: Can I hire equipment?
A: Yes. You may bring your own gear or hire items at the shop. Both cash and credit cards are accepted.
Available items include:
• Toboggan Fun Pack
• Ski hire
• Snowboard hire
We strongly recommend personal travel insurance for protection against unexpected events. Shopping and gifts are at your own expense.
4. Rooms Before & After Ski Tours
Q: Can I book accommodation outside tour dates?
A: Yes. A refundable deposit of $200 per room applies, and payment must be finalised at least 15 days before departure.
Fare & Itinerary notice applies
5. What to Bring on Ski Tours
Suggested items include:
• Walking boots (waterproof recommended)
• Winter gloves (waterproof)
• Sunglasses & beanie
• Sunscreen
• Water bottle
• Jacket (May–August)
• Max baggage: 7 kg per person
• Families of 2–3 guests may bring one larger shared bag
6. Bringing Ski & Snowboard Gear
Q: Can I bring my own equipment?
A: Yes, as long as space is available. Oversized items must be clean and properly packed to avoid damage to other guests’ belongings. You are responsible for loading and unloading your equipment. APSE Tours is not liable for any damage to oversized items.
7. Insurance Cover for Ski Tours
Travel insurance is strongly encouraged. It typically covers:
• Cancellation due to supplier insolvency
• Delays caused by weather or traffic
• Loss or damage to ski and snowboard gear
Please contact Ski Insurance at 1300 884 508 for details.
8. Charter Bus Schedule in Hobart Tasmania
Daily departures are available with airport pick-up.
Shuttle Transfers:
• Airport → Hobart City: 8:00 am –22:00 pm
• Hobart City → Airport: 6:00 am –18:00 pm
9. Airport Group Pick-Up
To ensure a smooth arrival, please provide:
• Total number of guests
• Pick-up location and time
• Group contact person
• Any accessibility or luggage needs
Example itinerary details have been removed for privacy but can be included upon request.
10. Flight Delays
Q: What happens if my flight is delayed?
A: Don’t worry! Our coach remains on standby until your transfer is complete. We aim to provide a stress-free start to your trip
11. Refund Policy
Bus Transfers
Full refunds are available if the booking is made more than 72 hours before arrival. No refunds apply within 72 hours.
Hotel Bookings
Refunds are available up to 15 days before arrival.
12. Group Deposit
A non-refundable deposit of 20% is required to secure a group booking. The balance is due seven days before arrival.
Fare & Itinerary notice applies
13. Additional Costs Australian Package
Travel insurance is highly recommended
• Airfares (domestic & international) are not included
• Visa fee: $200 AUD per person
• Personal expenses are not included
• Shopping and gifts are at your own expense
• Some meals may not be included
14. What to Bring (General Tours)
• Enclosed walking shoes
• Sunglasses & hat
• Sunscreen
• Water bottle
• Jacket (May–September)
• Carry-on baggage up to 7 kg
15. What to Expect Before Your Tour
The day before your trip, you will receive an SMS with:
- Your guide’s name and number
- Pick-up location and time
- Lunch confirmation (if included)
If you did not receive the message, call +61 404 127 058 (24/7).
16. Changing Your Pickup Point
To request a pick-up change, please contact us at least 72 hours before departure.
17. Group Boarding Process
- Arrive 10 minutes early
- Pre-boarding is available for people who require assistance and for children
- VIP Premium and younger passengers board next
18. Lost Ticket or Booking
If you forget your ticket, simply present suitable ID. Your booking can also be resent via SMS
19. Refund Policy for Passengers
No refunds apply within five days of departure for group bookings. Hotel refunds remain available up to 15 days before arrival
20. Payment for Group Travel
A 20% non-refundable deposit is required for group bookings. The remaining balance is due at least seven days before arrival.
Fare & Itinerary notice applies
21. What to Bring – Fruit Picking Tours
• Enclosed shoes
• Sunglasses & hat
• Water bottle
• Sun protection
• Cash for purchases
• Basket or container
• Warm layers (May–July)
22. Help with Special Tours
Before booking activities like skiing or hot-air ballooning, please check availability with our reservation team
23. Food & Refreshment Policy
Water and fruit are allowed on board
• Durian is strictly prohibited
• No other food items may be brought on board
• Perishables must be kept below 5°C• Our coach is maintained at 22–23°C
• Breaks are scheduled every 1–1.5 hours.
Each tour visits a highly rated café
• All venues are inspected to ensure quality
24. Contacting APSE Tours
Duty Manager (24/7): +61 404 127 058 ( Line, Viber, We chat, WhatsApp)
Email: info@apsetours.com
25. VIP Boarding & Allocated Seating
VIP boarding and allocated seating are available for $20 return. Families with children and mature travellers receive priority boarding
26. Coach Cancellations or Delays
Occasionally, extreme weather may cause delays or cancellations.
• You may reschedule at no cost
• Refunds are available up to 15 days before departure
• Bus breakdowns are handled as quickly as possible
We appreciate you’re understanding during unexpected events.
27. Returning to the Ski Coach
If you are late, the coach cannot wait. Private transfers to Canberra may cost up to $1,000 per person.