faq
We've collated the answers to some of the most
frequently asked questions guests have about our products and services.
Supper Early Birds Ski Tours
- End of February 2026.
- Offer Upgrade front seats.
- No refunds able 12 % discount per group for the tours. please contact our reservation team at booking@apsetours.com
Deposit & Payment Ski Tours
- A refundable deposit of 200 / room is required to secure your booking. The remaining balance must be paid in full at least 15 days prior to the group's departures.
- FARE & ITINERARY
APSE TOURS reserves the right to amend the itinerary where circumstances beyond our control make that necessary. No refunds will given if the weather conditions are not as you expected.
Extra Pay Ski Hires
- Ski hire Equipment - Bring your own or hire at the shop credit card and cash welcome
- Fun Pack (Toboggan)
- Ski hire
- Snowboard hire
- Personal travel insurance is highly recommended for peace of mind to ensure coverage for unforeseen circumstances.
- Shopping and gifts are at the traveler’s own expense.
- Some meals may not be included as outlined in the itinerary.
Needs The Room before and after Tours
- A refundable deposit of 200 / room is required to secure your booking. The remaining balance must be paid in full at least 15 days prior to the group's departures.
- FARE & ITINERARY
APSE TOURS reserves the right to amend the itinerary where circumstances beyond our control make that necessary. No refunds will given if the weather conditions are not as you expected.
What to bring in Winter
- Walking boots*
- Winter Gloves *
- Sunglasses, Bini
- Sunscreen
- Water bottle
- Jacket ( May- Aug )
- * Water Proof
- Baggage max 7 kg/person
- A family of 2-3 pax can bring a larger Bag for 1 one baggage allowance.
Can I take my ski & snowboard equipment on the coach?
We do allow them and consider them to be oversize items if space is available in the baggage area such items should be clean and appropriately packed so they don’t damage or dirty other passenger’s luggage.
You’ll be responsible for placing the item into the luggage area and retrieving it after the journey.
APSE is not responsible for damage to oversize items or items that are not placed
Insurance cover ski tours?
APSE Tours strongly recommends you take out travel insurance:
Cover for cancellation costs of the insolvency of various travel service providers.
No Refunds will be given in the event of any delay subject to weather condition, Traffic on the road unseen the situations.
Any condition for which you have had surgery from the accident. Loss or damage Ski & Snowboard. Whatsoever to on holiday?
Pay for your fare, Lift tickets if you cannot show up on that day condition apply. ** Call Ski insurance 1300 884 508
When - Shutters Bus
- Daily departures with convenient pick-up available from both the International and Domestic Airports.
- Shutter Bus Transfers :
- Airport - Hobart City 8:00 - 22:00 pm
- Hobart City - Airport 6:00 -18:00 pm
Needs Airport pick up
Group Pick-Up Preparation
To ensure a smooth pick-up for your group, please provide us with the following details in advance:
• Total number of guests
• Pick-up location and time
• Contact person for the group
• Any special requirements (e.g., luggage, accessibility, etc.)
- Pick up:
- SQ211 - Arrive Time 8:15 pm- Sydney International Airport.
- Date: 22 Oct,26
- 4 pax 2 Adults + 2 Childs ( 9 & 10 Yrs ) 3 big baggages.
- Address: 389 Pitt St. - Rydges Hotel World Square.
- Drop off:
- Pick up 5.45 am.
- Flight departure JL52- Time 9:15 am- Sydney International Airport.
- Date: 25 Oct,26
- 4 pax 2 Adults + 2 Childs ( 9 & 10 Yrs ) 3 big baggage's + 2 Carry
- Address: 389 Pitt St. - Rydges Hotel World Square.
- Stress free meet and greet by local guide at the Airport or Driver Limousines
Airport Transfer During Flight Delays
Don’t worry if your flight is delayed — our coach will remain on standby at the airport and will wait until your transfer is successfully completed. We’re committed to making sure you arrive comfortably and without stress.
Refunds policy's
Bus Transfers: To receive a full refund, please ensure that coach transfers are booked more than 72 hours before your group arrives at Sydney Airport. Unfortunately, no refunds or transfers can be accommodated within 72 hours of the trip.
Hotel Refunds 15 days before a group arrives in Sydney.
Deposit Day Tours
- A non-refundable deposit of 20% is required to secure your booking. The remaining balance must be paid in full at least 7 days prior to the group's arrival
- FARE & ITINERARY
APSE TOURS reserves the right to amend the itinerary where circumstances beyond our control make that necessary. No refunds will given if the weather conditions are not as you expected. - Some meals not included in the itinerary.
Extra Pay
- Personal travel insurance is highly recommended for peace of mind to ensure coverage for unforeseen circumstances.
- Domestic and International airfare tickets are not included in the tour package.
- Visa fees apply and are currently $200 AUD per person.
- Personal expenses such as phone calls, laundry services, souvenirs, and other discretionary purchases are not covered.
- Shopping and gifts are at the traveler’s own expense.
- Some meals may not be included as outlined in the itinerary.
What to bring
- Enclosed Walking Shoes
- Sunglasses & Hat
- Sunscreen
- Water bottle
- Jacket months ( May- Sep )
- Carry on Baggage 7 Kg
Before Tours Departure
What to Expect Before Your Tour
📌SMS Notification:
- The day before your tour, you'll receive a text message with
- Your guide’s name and mobile number
- Your pick-up point and pick-up time
- If lunch is included, they’ll confirm your lunch selection for the day
- This helps ensure everything runs smoothly and gives you a direct contact in case you have questions or need assistance on the day.
- you not receive please contact +61404127058 ( 24 hours )
Can I change the pick up point
We're happy to help! During busy periods, please let us know at least 72 hours in advance if you'd like to change your pick-up location. This gives us enough time to coordinate with our coach team and local guide to ensure everything runs smoothly.
How to board a group of passengers
- Please be at the meeting point 10 minutes before boarding.
- Pre-boarding for those needing assistance and children
- VIP Premium passenger, younger passengers
I forgot bringing my ticket loss my ticket.
No problems. if you have a suitable ID, to enable our driver to check you off the manifest. Or SMS a day before send to you on mobile phone when you make a booking for the tours.
Refunds policy's for passengers
📌 Group Booking Policy
Please note:
No refunds will be issued within five days of the scheduled trip.
We recommend confirming your plans early to avoid cancellation fees.
📌Hotel Refunds 15 days before a group arrives in Sydney.
Payment Deposits a group travelling
- A Group booking non-refundable deposit of 20% is required to secure your booking. The remaining balance must be paid in full at least 7 days prior to the group's arrival
- Fare & Itinerary
APSE TOURS reserves the right to amend the itinerary where circumstances beyond our control make that necessary. No refunds will given if the weather conditions are not as you expected.
What to bring for fruit picking Tour
- Enclosed Walking Shoes
- Sunglasses & Hat
- Water bottle
- Sun protection
- Cash for purchases
- Basket or container for your fruit.
- Warm layers in cooler months ( May- July)
Need Help with Special Tours
If you're interested in activities like skiing or hot air ballooning, please check with our reservation team before making a booking. We're here to help make sure everything is arranged smoothly for your adventure!
Food & Refreshment Policy
•Guests may bring water and fruit onboard. However, durian is strictly prohibited due to its strong odor.
•No other food items are allowed on the coach.
•For food safety, all perishable items must be stored below 5°C, while the coach is maintained at a comfortable 22–23°C.
•Meal breaks are scheduled every 1 to 1.5 hours to ensure your comfort and refreshment.
•Each tour features a visit to a top-rated local café, handpicked for its quality and atmosphere.
•We conduct rigorous inspections of all dining venues and tour stops to ensure exceptional food and memorable experiences.
How to contact APSE Tours
Our Manager on call 24/7 +61404127058 or info@apsetours.com
VIP Boarding & Allocated Seating
APSE Tours offers allocated seating and VIP boarding for an additional $20 on return trips. Families with children and mature travellers are given priority boarding, followed by other guests.
Coaches are cancelled or delay a departure?
Occasionally, events beyond our control may cause us to cancel or delay a departure. Eg. Snow/Ice. Cancellation for any reason will allow you to reschedule your trip at no charge to you full refunds can be requested within 15 Days before departure.
Bus breakdown everyone tries to do the best service on the tours.
We’ll also request your understanding in these trying and unpredictable times.
Last back to you the coach
Please note:
We can't keep others waiting. If you are too late, we will have to leave you behind. Private transfers to Canberra could cost you as much as $1,000 per person. (Ski Tours)
Can I get a refund when I miss the coach
- No show no refunds on that day or change of date.
- The best way to claim is to keep your APSE tax invoice and APSE ticket you can claim Travel insurance.
- You should make sure your travel insurance covers all medical expenses for injury or illness, as well as theft of valuables, damage to baggage, and cancellations or interruptions to flight plans - Comprehensive Travel Insurance approx. $25 pp if you incl. winter sport approx. $105pp
APSE is English speaking tours?
APSE Tours all tours will be in English commentary driver-guide some of the day tours will have a local guide on board.
Group Pick-Up Service
Planning a trip with a group of 20 or more? We’re happy to offer complimentary group pick-up! Just let us know at least 7 days before your departure so we can arrange everything smoothly.
Tipping Policy
Tipping is not expected or included in our tour prices. However, if you're happy with the service, you're welcome to show appreciation to your driver or guide. It's entirely up to you!